Effective Date: December 15, 2025
GreenStoreCom aims to ensure customer satisfaction while maintaining fair and transparent refund practices.
Eligibility for Refunds
Refunds may be issued under the following conditions:
- The product is defective or damaged upon arrival
- The wrong item was received
- The product is unused and returned within the allowed return window
Requests must be submitted within the specified timeframe after delivery.
Non-Refundable Items
The following are not eligible for refunds:
- Used or damaged items not caused by shipping
- Items returned without original packaging
- Products marked as final sale
Return Process
To initiate a return or refund request:
- Contact us at claudiusrhuben1996@gmail.com with your order details
- Our team will review your request
- Approved returns must be shipped as instructed
Customers may be responsible for return shipping costs unless the return is due to an error on our part.
Refund Processing
Once the returned item is received and inspected, refunds will be processed to the original payment method. Processing times may vary depending on the payment provider.
Exchanges
Exchanges may be offered based on product availability. Contact customer support to discuss exchange options.
Policy Changes
GreenStoreCom reserves the right to update this Refund Policy at any time. Changes will be posted on this page.